CAPE TOWN INTERNATIONAL AIRPORT
SOUTH Africa's airports used to be absolutely dire - 1960s Afrikaaner nuclear bunker style architecture and little more than a really old depressing village hall with an old ceiling-fan for aircon and a few trestle tables with locals selling beaded bracelets in the departure lounge, carefully watched by some large sweating uniformed Afrikaaner jobsworths, a loud clock slowly ticking away the huge delays and everyone's lives . . .
But as soon as they won the FIFA World Cup bid they engaged an Italian company to 'make-over' the airports - and the results are absolutely stunning - an absolute pleasure to travel through, large open airy spaces, with almost straight-line people-flows as you are processed walking through from one side of the building to the other. There are 2 levels: Departures is on the Top Floor, Arrivals in the bottom. Your plane parks by the huge double-storey windows at the back of the airport, then you progress through the airport collecting your luggage, quick polite passport check, through the Arrivals Hall where there are desks for all the shuttle-bus companies, a bank, a large Tourist Information Desk and licensed Taxi Drivers are allowed to wait by the door with their cars in the Taxi Rank on the road that sweeps the front of the buildin: they have ID pinned to them and their cars have license plates on them.
Like everywhere in RSA there is a strong security presence, which includes patrolling up and down the Taxi rank, weeding out people who shouldn't be there and moving them on. I spent a vast amount of time waiting at South African Airports (my other half hopped on and off planes like buses - it's actually easier and cheaper than driving to, say Joburg).- it's plain to see that the regular taxi drivers all know each other and the security guys. In addition there is a police station at the airport and armed police patrolling - I'm not sure if the security guards are also armed (they generally are, or have an armed response unit).
If you have parked your car in the carpark or want to hire a car, you cross over the road for both these. It is here, in the car park, that illegal taxi drivers hover about - their car won't even be in the car park though. (This is why I can't understand how Dewani went this far to find a cheap taxi).
I don't know about now, but back in 2010 the airport was also full of incredibly well trained staff (utterly incredible if you'd seen what SA used to be like!) - they had loads of 'helpers': if you looked like you might need help they would politely approach you to ask, then turn and hail groups of more helpers waiting alertly at the side who would literally run over and one would get you a trolley, two more would pick up your bags they'd ask where you were going, offer to get you a taxi etc and then personally walk you to your airport destination transporting all your kit for you. They would uniquivocally not have recommended an illegal taxi tout in the car park.