Update to the £13.8m contract awarded to a shipping company that has no ferries, has no experience of ferry-shipping and was likely not to have a port to land in, no working phone, and that had terms and conditions pasted from a pizza delivery service.
It's been cancelled.
Seaborne Freight was one of three firms awarded contracts totalling £108m last week to lay on additional crossings to ease the pressure on Dover when Britain pulls out of the EU. The move came despite it never having run a Channel service.
Transport secretary Chris Grayling insisted that the company had been properly vetted before being chosen, after concerns were raised over its ability to fulfil the contract.
But eyebrows were raised further today amid claims the terms and conditions on its website appeared to have been lifted wholesale from that of a takeaway delivery service, with references to meal orders and hoax deliveries.
The 'placing an order' section of its terms and conditions stated that "it is the responsibility of the customer to ensure delivery address details are correct and detailed enough for the delivery driver to locate the address in adequate time.
"You must always provide a valid contact number and email when ordering online. Please provide additional delivery instructions in the relevant section on our checkout page. In the event that your address cannot be found, undelivered orders will be chargeable."
And further probing finds a number of other oddities on the firm's website, including:
- Its log-in portal redirects directly to Google's home page;
- Neither of the listed phone numbers appear to be manned, with both stating 'there is no one available to take your call' and offering no chance to leave a message;
- Other features, such as language settings, are only for show and cannot be clicked on; and
- Despite Grayling saying they are on track to run services from April, the ferry-free firm's recruitment page is currently empty.
The terms and conditions appear to have been changed today but can still be seen via online archiving services.
https://www.theneweuropean.co.uk/top-stories/no-deal-brexit-ferry-firm-copied-terms-and-conditions-from-a-takeaway-website-1-5838647