At what time were the police called after Madeleine's disappearance?

[Robittybob1]

Ribeiro http://themaddiecasefiles.com/topic9-10.html
Helder http://www.mccannpjfiles.co.uk/PJ/HELDER_LUIS.htm

http://miscarriageofjustice.co/index.php?topic=6456.msg259311#msg259311

I completely agree. They did their best under very difficult circumstances. Nevertheless they accepted that the alarm was raised at about 10pm, despite quite a few statements saying it was quite a bit earlier.

[Robittybob1]

http://miscarriageofjustice.co/index.php?topic=6160.msg228876#msg228876
Good comment showing difficulty of establishing times of events.

I believe that the timing is inaccurate, as the waiter called at 10.15 and since Diane was still in the restaurant that would be about right. He then decided to call police at 10.41pm and Gerry and John Hill arrived so he called again at 10.51.

In Vitor Santos statement Times seem wrong too. John Hill didn't arrive until 22.33 so way out.
?
Vitor Manuel dos Santos With regard to the date of the disappearance on 3rd May 2007, he remembers that at 22.00-22.25he received a phone call from the reception, from receptionist Helder, who told him that John Hill was extremely agitated as a child had disappeared and that the GNR had been contacted but had not arrived yet. He added (the receptionist) that he had phoned the GNR post several times and that he had been told that they would arrive when they could but that they were investigating a theft in Odiaxere. The receptionist asked the witness whether he should contact the PSP, to which the witness replied no as this area belongs to the GNR.
http://themaddiecasefiles.com/topic9-10.html


(phoned the police several times???) (what theft?)


Helder Jorge Samaio Luis
Occupation: Receptionist Ocean Club


He knows about the situation that happened at the Ocean Club concerning the disappearance of a little given that on the day in question (03/05/2007) he was on duty and was contacted by a member of staff from the Tapas Restaurant between 09.30 and 22.00 who informed him that the daughter of some guests who were dining there had disappeared.
That he immediately contacted the GNR in Lagos, shortly after this the child’s father and John Hill arrived at the reception and he phoned the GNR again.
He then contacted the head of reception Vítor Santos and informed him of the situation.

He remained at the OC reception until 24.00 when he was replaced by a colleague Mr Eliseu.
He then left the OC and went home.
http://themaddiecasefiles.com/post193.html#p193

http://miscarriageofjustice.co/index.php?topic=6160.msg228881#msg228881 also important.

[misty]

Does anyone know why the rental apartments didn't have phones in, which at least gave a link to reception?

[Brietta]

They actually followed advice which is to get immediate assistance. Reception should acted immediately by dialling the emergency number ... which is what the receptionist on duty said he had done, so it looks like ...

• he lied in his statement because he knew that is what he should have acted immediately
• he delegated
• or he did ... but used a mobile

[pegasus]

They actually followed advice which is to get immediate assistance. ... (snip)

The Irish Foreign Office site you have quoted advises:
"If you’re a victim of a crime while in Portugal, report it to the local police immediately"

[Alice Purjorick]

They actually followed advice which is to get immediate assistance. Reception should acted immediately by dialling the emergency number ... which is what the receptionist on duty said he had done, so it looks like ...

• he lied in his statement because he knew that is what he should have acted immediately
• he delegated
• or he did ... but used a mobile

112 first became standardised during 1970s and was implemented by EU in 1990s.
So the average Brit takes more than ten years to catch on ? and in some cases a quarter of a century you seem to suggest. I am not surprised; most should not be allowed beyond the soggy bit at Dover without their mums.[/list]

[ShiningInLuz]

Does anyone know why the rental apartments didn't have phones in, which at least gave a link to reception?

The apartments might or might not have had phones in - typical cost 30€ per month for line rental - whether the apartment was booked or not.

I am responding to you right now down our telephone line, but in 2007?

[misty]

The Irish Foreign Office site you have quoted advises:
"If you’re a victim of a crime while in Portugal, report it to the local police immediately"

The Paynes booked the holiday therefore they would have been sent all the relevant literature, not the McCanns.
Did MW issue an information pack to all their guests upon arrival, I wonder?

[Robittybob1]

They actually followed advice which is to get immediate assistance. Reception should acted immediately by dialling the emergency number ... which is what the receptionist on duty said he had done, so it looks like ...

• he lied in his statement because he knew that is what he should have acted immediately
• he delegated
• or he did ... but used a mobile

He is caught between what he should do and what he's got to do to keep his job.  His boss seems to get real grumpy if he is not obeyed.  So he takes his orders from the boss.

[Robittybob1]

The Paynes booked the holiday therefore they would have been sent all the relevant literature, not the McCanns.
Did MW issue an information pack to all their guests upon arrival, I wonder?

Even if they did do you read them?

[misty]

The apartments might or might not have had phones in - typical cost 30€ per month for line rental - whether the apartment was booked or not.

I am responding to you right now down our telephone line, but in 2007?

The reason I asked was because the outgoing calls record from OC appears to show that there were several extensions used that day to make calls, even to the UK.

[ShiningInLuz]

The reason I asked was because the outgoing calls record from OC appears to show that there were several extensions used that day to make calls, even to the UK.

The OC had a base unit plus 100 extensions tacked onto their number.  As to why this included calls to the UK, I would be guessing,  Thomas Cook?  Mark Warner?  Owner occupiers?  Don't know.

[misty]

Even if they did do you read them?

If I had read them, I doubt the emergency number would be top of my "things to remember" list.
In the UK, besides our 999 Emergency number, we have 3 other different numbers for dialling non-emergency police, ambulance & fire brigade. I doubt there is a person on this forum who knows those numbers without resorting to google or a phone book.

[misty]

The OC had a base unit plus 100 extensions tacked onto their number.  As to why this included calls to the UK, I would be guessing,  Thomas Cook?  Mark Warner?  Owner occupiers?  Don't know.

That's a lot of extensions - which begs the question as to why the Tapas waiter had to use his mobile to contact reception to tell them about the missing child. Are none of those extensions located there?

[John]

He is caught between what he should do and what he's got to do to keep his job.  His boss seems to get real grumpy if he is not obeyed.  So he takes his orders from the boss.

This procedure most probably was developed after other children had gone missing previously and after the police had been called they were found hiding somewhere nearby.  Waste of police time and resources and all that!  The receptionist was undoubtedly well aware of such occurrences so didn't want to attract the wrath of his manager should it turn out to be yet another false alarm.