I know that some owners/admin did not like the poolice called without there authority, but that was a long time ago. I will try and find what time it was that JH phoned reception, the first time. However someone would have to have phoned him from somewhere, for him to know about the disappearance.
John Hill (extract).
With regard to the facts of the investigation.
Statements show that he knew of these facts by means of a phone call from Lindsay, head of the child care service, who told him about a female child staying at the resort who had disappeared. This phone call was made to the deponent's mobile phone at about 22.28 on 03-05-2007. About 5 minutes later the deponent presented himself at the resort, because Lindsay had told him that she had initiated the procedure for missing children used by the company and the child had not been found. Upon arriving at the scene he saw about 100 people, employees, guests and residents searching the grounds, the beach and adjoining areas calling out the child's name.
Initially the deponent thought that the child had got lost or disorientated, but as the searches did not produce any results he became increasingly worried.
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The deponent went to the main reception to see if the authorities had been alerted, and fifteen minutes later went to the apartment being used by the McCanns, where he saw that both members of the couple were in a panic and were shouting that the child had been taken. The deponent thinks that the GNR arrived at the scene at about 22.45, however in a conversation several weeks later, he heard someone say, he doesn't remember whom, that they had arrived at about 23.30, but as he was so busy he declared that he had no notion of the passage of time.
http://www.mccannpjfiles.co.uk/PJ/JOHN_HILL.htm