Why did the Ocean Club not call the police sooner?

[mercury]

Request??
People were running around like headless chickens looking for a missing child, the restaurant waiter informed reception and asked them to call the police at around 22.15 and One of the crèche Nannies went and searched the apt just after the incident. The child disappeared from the holiday resort, they should have treated it as urgent, which is what they did do to an extent, except that............................ no phone call was made until 22.44.

Yes, request
My point was all the witness statements have different times for the same events happening so we dont know when any request was made for a fact therefore do not know if the call to police was immediate or not

[G-Unit]

According to his statement the reception Helder is being economical with the truth unless he had another telephone line which the PJ didn't know about.

He knows about the situation that happened at the Ocean Club concerning the disappearance of a little given that on the day in question (03/05/2007) he was on duty and was contacted by a member of staff from the Tapas Restaurant between 09.30 and 22.00 who informed him that the daughter of some guests who were dining there had disappeared.

That he immediately contacted the GNR in Lagos, shortly after this the child’s father and John Hill arrived at the reception and he phoned the GNR again.

He then contacted the head of reception Vítor Santos and informed him of the situation.
http://www.mccannpjfiles.co.uk/PJ/HELDER_LUIS.htm

[Alice Purjorick]

According to his statement the reception Helder is being economical with the truth unless he had another telephone line which the PJ didn't know about.

He knows about the situation that happened at the Ocean Club concerning the disappearance of a little given that on the day in question (03/05/2007) he was on duty and was contacted by a member of staff from the Tapas Restaurant between 09.30 and 22.00 who informed him that the daughter of some guests who were dining there had disappeared.

That he immediately contacted the GNR in Lagos, shortly after this the child’s father and John Hill arrived at the reception and he phoned the GNR again.

He then contacted the head of reception Vítor Santos and informed him of the situation.
http://www.mccannpjfiles.co.uk/PJ/HELDER_LUIS.htm

The time is interesting, presumably we are mixing 12hr and 24hr clocks here. One would have expected it to be after 22:00 however. Maybe he did all the things he said but was 30 minutes out with all his timings?

[G-Unit]

The time is interesting, presumably we are mixing 12hr and 24hr clocks here. One would have expected it to be after 22:00 however. Maybe he did all the things he said but was 30 minutes out with all his timings?

I can see his calls to the GNR, but not to Santos. He made two calls after his calls to the GNR. I can only guess because I don't have Santos' number, but looking at partly covered numbers of employees, there were two calls to Barros, the Millenium Head Waiter, at 21.21 and 22.59. Nelson, the Millenium barman on duty says he phoned Barros to tell him about the disappearance and Barros confirms so that seems correct.

There were two phone calls at 23.05 and 23.28 which seem to have been to a Tapas barman, Joe Salcedas. Probably connected to searching he says he was part of the same search team as Leanne. The final call before midnight was possibly to Nelson, who was also searching.

He heard about the child's disappearance on Thursday night. Shortly after he heard the news, a Mark Warner tennis instructor arrived at the Millenium and they went to search for the child together by the swimming pool and tennis courts. As they did not find Madeleine he phoned Luis de Barros, the head waiter who was on his day off to inform him. The latter arrived shortly afterwards and together they searched until about 05.00 AM.
http://www.mccannpjfiles.co.uk/PJ/NELSON_RODRIGUEZ.htm

[pegasus]

I can see his calls to the GNR, but not to Santos. He made two calls after his calls to the GNR. I can only guess because I don't have Santos' number, but looking at partly covered numbers of employees, there were two calls to Barros, the Millenium Head Waiter, at 21.21 and 22.59. Nelson, the Millenium barman on duty says he phoned Barros to tell him about the disappearance and Barros confirms so that seems correct.

There were two phone calls at 23.05 and 23.28 which seem to have been to a Tapas barman, Joe Salcedas. Probably connected to searching he says he was part of the same search team as Leanne. The final call before midnight was possibly to Nelson, who was also searching.

He heard about the child's disappearance on Thursday night. Shortly after he heard the news, a Mark Warner tennis instructor arrived at the Millenium and they went to search for the child together by the swimming pool and tennis courts. As they did not find Madeleine he phoned Luis de Barros, the head waiter who was on his day off to inform him. The latter arrived shortly afterwards and together they searched until about 05.00 AM.
http://www.mccannpjfiles.co.uk/PJ/NELSON_RODRIGUEZ.htm

IMO the 2121 and 2259 calls are to V Santos. The 2357 call is likely to be to L Barros.
Just found the list you refer to and you may be right 2121 2259 to Barros

[pegasus]

Here is a better list which shows calls from AND to reception.
2238 JH phones reception
2241 Reception phones police
2251 JH phones reception
2252 Reception phones police

[G-Unit]

Very interesting. Looks like each call from John Hill led to a call to the GNR. It kind of destroys the receptionist's story doesn't it?

He knows about the situation that happened at the Ocean Club concerning the disappearance of a little given that on the day in question (03/05/2007) he was on duty and was contacted by a member of staff from the Tapas Restaurant between 09.30 and 22.00 who informed him that the daughter of some guests who were dining there had disappeared.

That he immediately contacted the GNR in Lagos, shortly after this the child’s father and John Hill arrived at the reception and he phoned the GNR again.

He then contacted the head of reception Vítor Santos and informed him of the situation.
http://www.mccannpjfiles.co.uk/PJ/HELDER_LUIS.htm

[sadie]

Which is it? A not unusual occurrence or unprecedented?
I find it hard to believe it can be both simultaneously.

You will have to think a bit deeper, as Brietta does, to understand that.

Simple really

[sadie]

Yes, request
My point was all the witness statements have different times for the same events happening so we dont know when any request was made for a fact therefore do not know if the call to police was immediate or not

Times given are VERY close from witnesses

[sadie]

According to his statement the reception Helder is being economical with the truth unless he had another telephone line which the PJ didn't know about.

He knows about the situation that happened at the Ocean Club concerning the disappearance of a little given that on the day in question (03/05/2007) he was on duty and was contacted by a member of staff from the Tapas Restaurant between 09.30 and 22.00 who informed him that the daughter of some guests who were dining there had disappeared.

That he immediately contacted the GNR in Lagos, shortly after this the child’s father and John Hill arrived at the reception and he phoned the GNR again.

He then contacted the head of reception Vítor Santos and informed him of the situation.
http://www.mccannpjfiles.co.uk/PJ/HELDER_LUIS.htm

Where do you get the between 9.30 and 22.00 bit from?
I think you might have your timings badly wrong

[G-Unit]

Where do you get the between 9.30 and 22.00 bit from?
I think you might have your timings badly wrong

Pardon? That's Helder Luis, not me.

[Anna]

Where do you get the between 9.30 and 22.00 bit from?
I think you might have your timings badly wrong

That is according to his statement, Sadie, but the times are all out for some reason and Vitor Santos statement is out by nearly an hour. I think that the waiter may have contacted Helder, by mobile or it was Joe from the millennium. Such a pickle with times.

[G-Unit]

Here is a better list which shows calls from AND to reception.
2238 JH phones reception
2241 Reception phones police
2251 JH phones reception
2252 Reception phones police

The only outside calls to Reception were from John Hill as above. Internal calls may have been made. Vitor Santos wasn't called using OC's main line.

[pegasus]

I can see his calls to the GNR, but not to Santos. He made two calls after his calls to the GNR. I can only guess because I don't have Santos' number, but looking at partly covered numbers of employees, there were two calls to Barros, the Millenium Head Waiter, at 21.21 and 22.59. Nelson, the Millenium barman on duty says he phoned Barros to tell him about the disappearance and Barros confirms so that seems correct.

There were two phone calls at 23.05 and 23.28 which seem to have been to a Tapas barman, Joe Salcedas. Probably connected to searching he says he was part of the same search team as Leanne. The final call before midnight was possibly to Nelson, who was also searching.

He heard about the child's disappearance on Thursday night. Shortly after he heard the news, a Mark Warner tennis instructor arrived at the Millenium and they went to search for the child together by the swimming pool and tennis courts. As they did not find Madeleine he phoned Luis de Barros, the head waiter who was on his day off to inform him. The latter arrived shortly afterwards and together they searched until about 05.00 AM.
http://www.mccannpjfiles.co.uk/PJ/NELSON_RODRIGUEZ.htm

JH was first notified by phone by LJ at about 2228, arrived in PDL about 5 minutes later, about 2233, and definitely (number confirmed) phoned reception at 2238, and reception phoned police at 2241. 

HL says that just before he phoned the police, he was phoned by an employee from tapas. Peeps have read this as meaning a restuarant employee, but IMO it refers to the the 2238 call from employee JH who probably was near tapas when he made it.

[G-Unit]

JH was first notified by phone by LJ at about 2228, arrived in PDL about 5 minutes later, about 2233, and definitely (number confirmed) phoned reception at 2238, and reception phoned police at 2241. 

HL says that just before he phoned the police, he was phoned by an employee from tapas. Peeps have read this as meaning a restuarant employee, but IMO it refers to the the 2238 call from employee JH who probably was near tapas when he made it.

That sounds very likely. I wonder why the employees have such a problem with the time?