Several people knew that Matt had gone to reception to ask them to call the police. That he had gone would be passed around like wildfire within the group .... some positive news at last ! The police were on their way !!! &%&£(+ Little did they know.
From considerable experience of signing in to hotel receptions, I have noticed that dealing with new guests appears to be number one priority. Everyone else is ignored. It is probably hotel policy that they be dealt with first.
I seem to remember that one of the statements was from an employee who was doing the airport run that evening, so there could have been a bunch of new arrivals. Please correct me if I am wrong on that one. Checking in time is a very pressurized time for receptionists, especially if several groups arrive together.
As for Mrs Fenn. She spoke to Gerry not Kate. Why should Kate remember the time? I prefer Mrs fenns timing to that of someone who wasn't part of the conversation.
Kate McCann 4th May; employees contacted the authorities
The whole group then set about searching for Madeleine throughout the complex, looked in all the buildings, swimming pool, tennis courts etc....as well as in the apartment with the help of employees, who, at the same time, contacted the authorities.
Russell O'Brien 4th May;
He does not know who called the police.
Rachael 4th May
After this they began to search and called the police.
Fiona Payne Rogatory
'And by the time I got back everyone else had done their loop and at that point then no-one had seen Madeleine. Erm, I remember saying to Matt at that point 'You go down to main reception and phone the Police'. Erm, and I, I don't know what Matt, erm, I don't know what Dave and Russell did at that point.
According to Fiona (a year after the event) there were a group there but none of them reported on 4th May that police were called by Matthew.