Receptionist HL in his statement he says that he heard of the disappearance by phonecall from a member of staff, and immediately phoned GNR. The PT phone records (presumably more accurate than mistranscribed times in statements) tell us this was at about 2240.Is this the same receptionist that a group member had spoken to at about 2210/2215? I don't know. Maybe the language barrier was so great that the message failed completely to be understood? Is it possible that the Portugal Telecom network computer clock was inaccurate? There is not enough information to solve it 
BTW any of the group could have simply phoned 112 themselves from any of their 8 mobiles (the 112 call centres in the Algarve have english-speaking operators available IIRC). Maybe the group were assuming that 112 operators would not speak english? I don't know. Is there some reason why 112 doesnt work on a UK mobile?
Matt asked the receptionist to phone the police at 2210 but he didn't share Matt's urgency apparently;
'Yeah, sort of pretty much, you know, straight away, erm, I think it was only, but then it was a kind of, it was surreal when you got there, I said, you've got to phone the Police, you know, a child's been taken, and they went, oh no, she's probably just sort of woken up and he thought she's probably sort of wandered off or something like that and you thought, yeah, maybe you're right, maybe you're right, erm, can you please, it was sort of, it was kind of, it was sort a weird kind of lack of urgency, you know, he'd ring, but you had to sort and stand there and say, ring now, ring now, so I don't know if they rang at that point, but certainly, erm, you know, I certainly asked them to, about perhaps sort of maybe about ten past ten maybe.
http://www.mccannpjfiles.co.uk/PJ/MATTHEW-OLDFIELD-ROGATORY.htm
