Several times over the last year I had need to contact BT about their contracted phone line and broadband service. On each occasion I found it a laborious and onerous task. Logging into ones account always seems to take ages and that is always on the basis that the passwords even work. Each time I required to log in I found myself having to reset my password and even then there was no guarantee that they would work. Enter four incorrect digits and it was then a 20 minute wait to have another go and so it goes on.
In desperation today I decided to telephone them suspecting from the outset that I would be in for a long wait as my call transferred to the Indian subcontinent. I was right, 20 minutes later having listened to various pieces of crap music a young lady from Mumbai answered my call. She appeared to have some difficulty in answering my questions so put me on hold again whilst she attempted to transfer me to the billing section. Ten more minutes passed before the call was eventually answered, an English accent this time. I had had enough this time, my attempts then to cancel my account were met with offers of reduced terms and special offers. Bloody hell, if I had known this I would have attempted to cancel months ago!
In the end I told them what they already knew and that was that Sky was undercutting them drastically at the moment so the inevitable was about to happen. I contacted Sky's website and within moments got an advisor on chat and within a few minutes had a new contract sorted.
Wake up BT...your service is CRAP!!
