Did OC reception let Madeleine down?

[sadie]

There is nothing in the files to suggest he did airport shuttle duties.

And neither is there anything that suggests he only shuttles people around OC.

I cant understand why OC would employ a man to shuttle people around OC.  I have stayed in huge hotels and never seen any shuttling of people around, although the bell boy will help with cases, on arrival and departure, at the 5* type establishments.

I know that OC have an airport shuttle service, which has to be paid for.  Mark Warner had a free service on a bus where the guests were checked in on the bus.

What if the plane was seriously late and there were only 2-6 passengers say.  Would MW still send a large coach with second member of staff to book them in (and alocate rooms etc.) ... or would they save money, send a minibus and decide to have them booked in at the O.C. 24 hour reception?


I think it is more likely that Bernadino-Silva was doing airport shuttle duty than he was shuttling people around OC.

And as I said before that could mean that Reception was very busy and poor old Matt was almost ignored because the new guests took priority.


I realise this may well be wrong ... but TBH it is much more likely than he was on Airport shuttle duty than shuttling people around OC

[ShiningInLuz]

And neither is there anything that suggests he only shuttles people around OC.

I cant understand why OC would employ a man to shuttle people around OC.  I have stayed in huge hotels and never seen any shuttling of people around, although the bell boy will help with cases, on arrival and departure, at the 5* type establishments.

I know that OC have an airport shuttle service, which has to be paid for.  Mark Warner had a free service on a bus where the guests were checked in on the bus.

What if the plane was seriously late and there were only 2-6 passengers say.  Would MW still send a large coach with second member of staff to book them in (and alocate rooms etc.) ... or would they save money, send a minibus and decide to have them booked in at the O.C. 24 hour reception?

I think it is more likely that Bernadino-Silva was doing airport shuttle duty than he was shuttling people around OC.

And as I said before that could mean that Reception was very busy and poor old Matt was almost ignored because the new guests took priority.

I realise this may well be wrong ... but TBH it is much more likely than he was on Airport shuttle duty than shuttling people around OC

The people who arrived on the MW bus came on what was effectively an MW flight, or at least had large numbers of MW guests on it.  The Paynes and the McCanns made their own way, and checked in at OC reception, before getting taken to block 5.  The other members of the T9 took the MW flight, the MW bus, and had arrived before the McCanns did.

So there is evidence in the files that the bulk of guests had arrived in the afternoon.  There is nothing in the files about significant numbers of guests arriving late in the evening, around 10.

There is nothing in Helder's statement to say that he was occupied when Oldfield went to ask for a phone call, given that he does not mention Oldfield or such a request.  There is nothing in any of Oldfield's statements to say the receptionist was busy at the time of the request.

The driver was in Luz when his phone call was detected, and he said nothing in his statement about doing airport shuttles that day.  He talks of a guest who had mislaid a key, nothing to do with the airport. He had clocked off well before Madeleine had disappeared, so he wasn't ferrying people into Luz at the time.

The OC needed mini-buses to shuttle people around it.  The McCann/Payne party had 5 adults, 5 children, and corresponding luggage.  The route from OC reception to block 5 is not blindingly obvious, so it required someone, whether a driver or otherwise, who knew the layout of Luz and the OC, to get the party to their accommodation.

[sadie]

The people who arrived on the MW bus came on what was effectively an MW flight, or at least had large numbers of MW guests on it.  The Paynes and the McCanns made their own way, and checked in at OC reception, before getting taken to block 5.  The other members of the T9 took the MW flight, the MW bus, and had arrived before the McCanns did.

So there is evidence in the files that the bulk of guests had arrived in the afternoon.  There is nothing in the files about significant numbers of guests arriving late in the evening, around 10.

There is nothing in Helder's statement to say that he was occupied when Oldfield went to ask for a phone call, given that he does not mention Oldfield or such a request.  There is nothing in any of Oldfield's statements to say the receptionist was busy at the time of the request.

The driver was in Luz when his phone call was detected, and he said nothing in his statement about doing airport shuttles that day.  He talks of a guest who had mislaid a key, nothing to do with the airport. He had clocked off well before Madeleine had disappeared, so he wasn't ferrying people into Luz at the time.

The OC needed mini-buses to shuttle people around it.  The McCann/Payne party had 5 adults, 5 children, and corresponding luggage.  The route from OC reception to block 5 is not blindingly obvious, so it required someone, whether a driver or otherwise, who knew the layout of Luz and the OC, to get the party to their accommodation.

I agree with the last bit SIL

If he was shuttling people around with their luggage when he phoned his wife that is proof that flights came in later.  There would be umpteen flights from various airports both from multiple airports in the UK, Ireland and other places ... and they would arrive at different times.... all thru the day.

Despite there being no mention of it, I still think it more likely that he was on airport duty.

I guess we shall never know for sure

[mercury]

And neither is there anything that suggests he only shuttles people around OC.

I cant understand why OC would employ a man to shuttle people around OC.  I have stayed in huge hotels and never seen any shuttling of people around, although the bell boy will help with cases, on arrival and departure, at the 5* type establishments.

I know that OC have an airport shuttle service, which has to be paid for.  Mark Warner had a free service on a bus where the guests were checked in on the bus.

What if the plane was seriously late and there were only 2-6 passengers say.  Would MW still send a large coach with second member of staff to book them in (and alocate rooms etc.) ... or would they save money, send a minibus and decide to have them booked in at the O.C. 24 hour reception?


I think it is more likely that Bernadino-Silva was doing airport shuttle duty than he was shuttling people around OC.

And as I said before that could mean that Reception was very busy and poor old Matt was almost ignored because the new guests took priority.


I realise this may well be wrong ... but TBH it is much more likely than he was on Airport shuttle duty than shuttling people around OC

It doesnt matter if matt was ignired it was matts RESPONSIBILITY go ENSURE POLICE were called....he wasnt ordering a coffee and waiting for it to arrive or simething, he was reporting a missing chikd, he would be a total pussy if he didnt insist and stay in the bloody job....its obvious he was as police werent called till 2241!! Pathetic of him

[ShiningInLuz]

I agree with the last bit SIL

If he was shuttling people around with their luggage when he phoned his wife that is proof that flights came in later.  There would be umpteen flights from various airports both from multiple airports in the UK, Ireland and other places ... and they would arrive at different times.... all thru the day.

Despite there being no mention of it, I still think it more likely that he was on airport duty.

I guess we shall never know for sure

Anyone who thinks OC reception was busy after 10pm dealing with arrivals can check the arrivals lists, which record unusual arrival times.

The driver had stopped work and gone home before the alarm was raised, so he is not an actor in this scenario.

[John]

Anyone who thinks OC reception was busy after 10pm dealing with arrivals can check the arrivals lists, which record unusual arrival times.

The driver had stopped work and gone home before the alarm was raised, so he is not an actor in this scenario.

I think we can take it for granted that had OC reception been swarming with tourists checking in that someone would have mentioned it in their statements.  Let's please try and keep to the facts and not invent myths.

I don't think OC reception let Madeleine down as Sadie suggests, they were merely following procedure in contacting a duty manager before contacting the police.  If police are brought out every time a child goes missing I fear they would never get any normal policing duties done.

[Robittybob1]

Faced with the indisputable fact that the police were not called following his request Matt has to concede in his rog interview that he didn't know if they had been called or not. It's quite clear they weren't called while he was there. He doesn't seem to have been totally convinced about the abduction himself, actually;

I think if I'd done anything differently I would have stood by the desk and said, no, you must ring now, you really must, rather than just sort of saying, oh, you know, and sort of at the back of my mind thinking, well maybe they're right, maybe I'll go back and she's just turned up and that'll be absolutely fantastic, maybe I'm wasting his time, but I didn't stand over the desk and say, do it.
http://www.mccannpjfiles.co.uk/PJ/MATTHEW-OLDFIELD-ROGATORY.htm

Analysing why Matt would accept such a ambiguous outcome would be interesting.

[Robittybob1]

I think we can take it for granted that had OC reception been swarming with tourists checking in that someone would have mentioned it in their statements.  Let's please try and keep to the facts and not invent myths.

I don't think OC reception let Madeleine down as Sadie suggests, they were merely following procedure in contacting a duty manager before contacting the police.  If police are brought out every time a child goes missing I fear they would never get any normal policing duties done.

So if John Hill had switched his phone off for the night what then?  There needed to be some other contingency in place if the delay gets excessive.  IMO the police were already on there way for they had been called out for a separate incident that occurred before 10:00 PM and as far as the reception knew they were still coming to attend that.  In other words there was no need to call the police again.

[G-Unit]

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Analysing why Matt would accept such a ambiguous outcome would be interesting.

Someone had failed to convince him the child had been taken.

[Robittybob1]

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Someone had failed to convince him the child had been taken.

That someone could be himself or some other of the Tapas 9 group.  That has been my contention all along remember.

[Brietta]

That someone could be himself or some other of the Tapas 9 group.  That has been my contention all along remember.

Everyone knew Madeleine was missing from her bed and the urgency of the situation.  While everyone was hoping she had wakened and wandered no-one knew what had happened and as time progressed without Madeleine being found it became obvious that she had been removed from the scene.

[jassi]

Everyone knew Madeleine was missing from her bed and the urgency of the situation.  While everyone was hoping she had wakened and wandered no-one knew what had happened and as time progressed without Madeleine being found it became obvious that she had been removed from the scene.

Except Kate, apparently, who knew immediately that Madeleine had been taken.

[Robittybob1]

Everyone knew Madeleine was missing from her bed and the urgency of the situation.  While everyone was hoping she had wakened and wandered no-one knew what had happened and as time progressed without Madeleine being found it became obvious that she had been removed from the scene.

The difference is "removed from the scene"  has a different meaning to different people. It could mean that the scene was in a different location i.e some might think "removed from her bedroom" or as I do "removed from her hiding place in the gardens".
Most of the T9 seem to think Madeleine will be found in the garden and/or the immediate area for that is where they do their immediate searches.  If they really believed it was an abduction they would be waving down cars along the main road.

[Robittybob1]

Except Kate, apparently, who knew immediately that Madeleine had been taken.

There could be more than one reason for that so keep them all in mind.  Too many jump to the "she is guilty  for she knew" conclusion only.  I'm not sure of the reason you would have to account for that.

[ShiningInLuz]

So if John Hill had switched his phone off for the night what then?  There needed to be some other contingency in place if the delay gets excessive.  IMO the police were already on there way for they had been called out for a separate incident that occurred before 10:00 PM and as far as the reception knew they were still coming to attend that.  In other words there was no need to call the police again.

There is no evidence the police were called prior to 10pm.